Refund Policy
RETURNS & REFUNDS POLICY
At BCSHH, we want our customers to be satisfied with their purchases. If there is a problem with your order, we will do our best to resolve it fairly and efficiently.
Eligibility for Returns
Items may be returned within 30 days of delivery.
To be eligible for a return, products must:
• Be unused and in their original condition
• Include all original packaging, accessories, and supplied documentation
• Not show signs of installation, modification, damage, or misuse
Custom-made, made-to-order, or special-order products are generally non-refundable unless they arrive damaged, defective, or incorrect.
Certain clearance, discounted, or promotional items may not be eligible for return unless otherwise stated.
How to Request a Return
To start a return, please contact us at:
Please include:
• Your order number
• Details of the item you wish to return
• The reason for the return
• Photographs where applicable, especially for damaged or incorrect items
Once your request has been reviewed, we will provide instructions for returning the item.
Return Shipping
Unless the return is due to our error, customers are responsible for return shipping costs.
We recommend using a tracked delivery service, as BCSHH cannot be responsible for items lost or damaged while being returned.
Inspection of Returned Items
All returned items are inspected upon arrival.
Once the inspection has been completed, we will notify you whether your return has been approved.
Please allow up to 10 business days for inspection and processing.
If an item is returned in a condition that reduces its resale value, a deduction or restocking fee may be applied.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please allow up to 20 business days for the refund to be processed, depending on your payment provider.
Shipping charges, installation costs, and service fees are non-refundable unless the return results from our mistake or a faulty product.
Exchanges
If you receive an incorrect, damaged, or defective item, you may request a replacement.
Exchange requests should be made within 7 days of delivery.
Where a replacement is available, we will arrange shipment at no additional cost.
If a replacement is unavailable, we may offer a refund or an alternative product of similar value.
Non-Returnable Items
The following items are generally not eligible for return or refund:
• Custom-made or special-order products
• Installed, used, or modified products
• Hygiene-sensitive items once opened
• Gift cards and promotional items
• Final sale or clearance products unless faulty or damaged
Order Cancellations
Orders may be cancelled within 24 hours of being placed.
After this period, cancellation may not be possible if the order has already been processed or dispatched.
Custom-made or made-to-order items cannot be cancelled once production has started.
Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 48 hours of delivery.
Where possible, please provide photographs of the packaging and affected items to help us investigate the issue.
Failure to report damage or missing items within a reasonable period may affect our ability to process a claim.
Changes to This Policy
BCSHH reserves the right to update this Returns & Refunds Policy at any time.
Any changes will be published on our website, and the latest version will always be available for review.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Email: bathroomscshh@yahoo.com
Last Updated: June 2026